Frequently Asked Questions
Everything you need to know about FOUNT® luxury leather goods.
What materials are used in FOUNT® products?
We use the highest quality full-grain Italian leathers and solid brass hardware to ensure that every piece is both beautiful and durable enough to last a lifetime.
How should I care for my leather bag?
To maintain the beauty of your leather, we recommend using a high-quality leather conditioner every 6-12 months. Avoid prolonged exposure to direct sunlight and heavy rain.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, and you will receive a tracking number via email once your order ships.
What is your return and exchange policy?
We accept returns and exchanges on unused, non-customized items within 30 days of purchase. Items must be in their original condition with all tags attached.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. FOUNT® offers a limited lifetime warranty covering manufacturing defects in materials and workmanship.
Can I have my FOUNT® item monogrammed?
Select items are eligible for custom monogramming. Please check the product page for availability and allow an additional 3-5 business days for processing.